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CREW · OPERATIONAL SUBSTRATE
Every shift
becomes signal.
Crew runs your people, schedules, time, HR operations, payroll readiness, and employee support. Every action becomes operating data that feeds Sundae's decision intelligence — a loop standalone HR or payroll vendors cannot close.
5
Regions live
36
Country / region packs
5
Statutory export formats
9+
Year-end form families
WHY CREW SITS IN SUNDAE
The operational layer that powers the intelligence layer.
Standalone HR vendors see schedules. Standalone analytics tools see POS. Sundae closes the loop — and the moat is the loop.
Standalone HR / payroll
Owns schedules, hours, payroll. Reports stop at workforce. Margin, demand context, decision quality — not their job.
Crew inside Sundae
Every shift, hour, swap, attestation, and payroll cycle is signal. Labor Intelligence reads it. Pulse pages it. Foresight forecasts on it. The whole platform gets sharper.
Same workforce data. Compounding intelligence.
MULTI-REGION PAYROLL
Payroll readiness across regions.
Provider-neutral, pack-driven readiness and export workflows. Country and region packs structure the evidence, files, and partner handoffs your payroll team reviews before submission.
🇺🇸
United States
Federal + every state + DC + PR + major cities
FICAFUTASUTASDINACHAW-21099
🇨🇦
Canada
Federal + every province and territory
CPPCPP2EIQPPQPIPEFTT4RL-1ROE
🇬🇧
United Kingdom
England, Wales, Northern Ireland + Scotland
PAYENIAuto-enrolmentHMRC RTIP60P11D
🇪🇺
European Union
All 27 member states
LohnsteuerIRPFURSSAFLoonheffingUSCSEPADSNModelo 190
🇦🇪🇸🇦🇶🇦🇧🇭🇴🇲🇰🇼
GCC
UAE · KSA · Qatar · Bahrain · Oman · Kuwait
WPSGOSIGPSSAPIFSSSIOGratuityLeave encashment
Statutory exports
NACHAEFT 005HMRC RTISEPAWPS SIF
Year-end forms
W-2T4P60P11DLohnsteuerbescheinigungjaaropgaafDSNModelo 190GOSI annual
Workflow guarantees
Pack-drivenRule-versionedEvidence-ledAI-explained preview
On the roadmap
→Latin America→APAC→Expanded regional coverage
BYO-payroll? Crew exports clean files and drives partner APIs (Bayzat MEA, Personio EU, Pento UK, Gusto US).
WHAT SHIPS TODAY
Six surfaces. One operational substrate.
Production-grade surfaces with audit-ready workflows — built for daily operator use, not for demos.
Scheduling
AI Builder composes the schedule from demand forecast, role mix, and eligibility — then the manager edits the four view modes that matter (overview, by-person, by-shift, by-role). Recurrence, eligibility checks, conflict warnings, public-holiday overlays.
AI Builder4 view modesDemand-matchedRecurrence
Time & Attendance
Mobile PWA clock-in with geo-fence and WebAuthn biometric. Break tracking, missed-punch flow, manager approval. Live trust scores feeding Workforce Health.
Mobile PWAGeo-fenceBiometricTrust scores
Payroll Readiness & Exports
Provider-neutral payroll readiness, statutory export, and partner handoff workflows. Multi-region packs cover United States, Canada, United Kingdom, European Union, and GCC patterns with NACHA, EFT, HMRC RTI, SEPA, WPS and year-end form surfaces where configured. Pack-driven, not hardcoded.
Multi-regionStatutory exportsPartner handoffAI assist
Hire-to-Retire
Every stage of the workforce lifecycle in one place. Recruiting, background checks, onboarding, performance reviews, compensation, talent 9-box, internal mobility, referrals, training, skills, attestations, helpdesk with SLAs, disciplinary, anonymous whistleblower, expenses, loans, tip pools, offboarding, gratuity, final settlement.
OnboardingPerformanceTalent 9-boxOffboarding
Crew Coach + Decision Replay
Crew Coach is your AI partner across the workforce domain — natural-language requests, source-cited answers, recommendations a manager can defend. Decision Replay logs every action: who decided, what changed, what the model said. Audit-ready by default.
AI assistantSource-citedReplay logAudit-ready
Workflow + Approvals Builders
No-code builders for approval chains and multi-step workflows. Span-of-control awareness from the org tree. Photo-card org view with reassign + cascade preview.
No-codeOrg-awareCascade previewAudit trail
+ Also included in every Crew deployment
Employee mobile portal
Every employee gets a free Sundae account — view shifts, request time-off, swap, payslips, attestations, biometric clock-in.
Communications
Briefings with topology audience picker, team feed, kudos, surveys, channel registry.
Documents & e-sign
Document storage, e-signature flow, evidence packs, credential tracking.
Support + Ask-HR
SundaeAI Support handles product questions. Ask-HR handles employee HR requests, private HR queues, and personnel casework.
Integrations & adapters
BYO-HR adapters (Bayzat, Personio, Pento, Gusto, BambooHR), POS labor sync, public-holiday packs, partner-SDK.
Org tree & permissions
Photo-card org view, reassign with cascade preview, Owner / HR-Admin / Manager / Employee permission tiers.
Admin & governance
SSO, audit feed, RBAC, billing console, imports & bulk edit, multi-outlet management.
WHAT CREW RETIRES
Stop running workforce ops in parallel systems.
Most operators run scheduling, T&A, payroll readiness, HR casework, employee comms, and workforce analytics in separate tools that don't talk to each other. Crew consolidates the operational substrate so the same workforce data flows through to decision intelligence.
Scheduling
Stand-alone scheduler
Recurring shifts, AI builder, eligibility checks, swap marketplace, public-holiday overlays. One source of truth for the schedule.
Time & Attendance
Punch clock + spreadsheet variance
Mobile PWA clock-in with geo-fence + WebAuthn biometric. Trust scores feed Workforce Health automatically.
Payroll readiness
Spreadsheet exports per region
Multi-region engine produces NACHA / EFT / HMRC RTI / SEPA / WPS files + year-end forms. Cycle proof packs replace QA mail threads.
HR casework
Tickets in a generic helpdesk
Ask-HR queue with private channels, attestations, disciplinary workflow, evidence packs — separate from product support.
Comms
Shift announcements over text
Briefings with topology audience picker, team feed, kudos, surveys — operator-controlled, not employees screenshotting WhatsApp.
Workforce analytics
BI dashboards that can't see HR
Labor Intelligence reads payroll cycle status, no-show risk, schedule pipeline, trust scores, open punches — without a separate ETL.
Crew is optional — bring your own HR (Bayzat, Personio, Pento, Gusto) and Sundae still consolidates the signal. Optional, not parallel.
MODULES
Six Crew SKUs. Two bundles. Free portal for every employee.
Start with Crew Lite, add focused workforce SKUs, or bundle the operating layer when you are ready to close the loop.
01
Crew Lite
Entry workforce self-service.
- People basics
- Time-off
- Basic scheduling
- Employee self-service
- Up to 5 locations
02
Crew Scheduling
Demand-matched labor planning.
- AI Builder
- Availability + swaps
- Shift offers
- Templates
- Manager approvals
03
Crew Operations
HR operations and casework.
- Credentials + assets
- Attestations + e-sign
- Ask-HR helpdesk
- Onboarding → offboarding
- Workflow builders
04
Crew T&A
Clock-in, attendance, variance.
- Mobile PWA clock-in
- Geo-fence + biometric
- Break tracking
- Variance + trust scores
- Payroll readiness
05
Crew Payroll
Readiness, exports, partner handoff.
- Multi-region packs
- NACHA · EFT · HMRC RTI · SEPA · WPS
- Payslips + employee portal
- Year-end surfaces
- Final pay workflows
06
Crew People Intelligence
Strategic HR and talent layer.
- Performance
- Benefits + compensation
- Talent review
- Surveys + recruiting
- Training + recognition
★ Crew Operating + Crew Complete
Operating combines Operations, T&A, and Payroll. Complete adds People Intelligence for the full workforce intelligence loop.
⊕ Free for every employee
Every Crew employee gets a free Sundae self-service account — view shifts, request time-off, view payslips, clock in. Bottom-up workforce identity, included.
WHO RUNS CREW
Built for the people who actually run the floor.
Five roles. Five scoped views. One source of truth.
HR & People Lead
Hire-to-retire in one platform — onboarding, performance, talent, payroll readiness, offboarding — feeding Labor Intelligence in the same breath.
60+ HR surfaces
Operations Manager
Schedule for demand, not for last week. AI Builder, eligibility-checked assignment, swap marketplace, manager actions queue.
AI-built schedules
Payroll Admin
Close payroll readiness without spreadsheet chaos. Multi-region packs — US, Canada, UK, EU, GCC — organize statutory exports, year-end surfaces, evidence, and partner handoff workflows.
US · CA · UK · EU · GCC
Finance Lead / CFO
Close the month across every jurisdiction on the same readiness check. AI-explained cycle preview, proof packs per close, statutory exports + year-end forms standardized — month-end without the per-region scramble.
Multi-region close control
Employees
Free Sundae self-service portal. View shift, request time-off, swap, see payslip, attest policies, clock in via mobile PWA with biometric.
Free · always
ALREADY ON BAYZAT, PERSONIO, OR GUSTO?
Crew is optional. The intelligence loop isn't.
Bring your own HR. Sundae's canonical HR domain contract reads from any compliant adapter — and Labor Intelligence still gets 5–10× richer than competitors who only see POS.
Bayzat (MEA hospitality)
Personio (EU)
Pento / Onfolk (UK)
Gusto / Rippling (US)
BambooHR (canonical adapter)
POS-native HR exports
SEE CREW IN ACTION
Every Crew surface, in detail.
Real workforce-ops surfaces from the live product.
Topology — Organization Tree
Topology-awareHR
75 nodes mapped into the org. Max Depth, Orphan Nodes detection, Last Synced 0s ago. Photo Cards view with org card + member tree (Omar Hassan / Yara Hassan visible). Tabs: Workforce Health, Classic, Statistics.
Sundae Crew →Crew — Multi-region Payroll
HRFinance
36 country packs (27 EU, 6 GCC, 3 NA). Country coverage matrix shows UAE, Saudi Arabia, Qatar, Bahrain, Oman all "Ready" with rules / WPS exports / setup data columns. Run readiness gate checklist + approval and audit trail panel.
Sundae Crew →Crew — People
HR
122 active headcount, 0 onboarding in progress. Filter by department / role / state / outlet. Employee table: Mateo Rivera (Cleaning), Noura Saleh (Operations Manager), Khalid Mansour (Operations Manager), Fatima Qureshi (Kitchen), etc. — with role / department / outlet / manager columns.
Sundae Crew →Crew — Leave Admin
HR
Total leave liability 2,870.5 days across 60 staff, 3 active policies / 5 leave types, holidays mapped to country packs. Per-employee balances (Annual / Sick / Unpaid) with Adjust and Ledger actions — accrual jobs and public-holiday calendars run per jurisdiction.
Sundae Crew →Crew — Benefits
HR
20 active enrollments, AED 10,200 employer cost / month, 2 renewals in 90 days. A provider-neutral adapter (Bayzat-backed here) lists each member's plan — Standard / Premium Health — with EE AED 150 and ER AED 450 monthly splits, effective dates, and Enroll / Terminate controls.
Sundae Crew →Crew — Time & Attendance
HROperations
Outlet-scoped punch for Amber Ash & Eatery · Dubai with geofence enforcement — "Location permission denied — clock-in may be blocked if your outlet enforces a geofence." Biometric clock-in via passkey (fingerprint / Face ID) plus optional photo evidence, with Manager override, Roster, Anomalies and Timesheets tabs alongside.
Sundae Crew →Screenshots represent live in-product surfaces. Click any image to enlarge. Synthetic data shown for illustration. Take the Operations Diagnostic to see what your view would look like.